https://www.theverge.com/2023/9/8/23865255/wyze-security-camera-feeds-web-view-issue
We and our team are already working to improve our security and to investigate the root cause of this,” the agent said. When I asked if they could share what those improvements might be, the agent responded: “I cannot disclose any further information.”
After we published this story, Wyze spokesperson Dave Crosby shared a statement explaining what happened. Although Crosby says the issue is resolved and that view.wyze.com is “back up and running,” the status page still says view.wyze.com is under maintenance as of Saturday morning. (Crosby says the company will update the status page “shortly.”)
Here is Crosby’s statement:
This was a web caching issue and is now resolved. For about 30 minutes this afternoon, a small number of users who used a web browser to log in to their camera on view.wyze.com may have seen cameras of other users who also may have logged in through view.wyze.com during that time frame. The issue DID NOT affect the Wyze app or users that did not log in to view.wyze.com during that time period.
Once we identified the issue we shut down view.wyze.com for about an hour to investigate and fix the issue.
This experience does not reflect our commitment to users or the investments we’ve made over the last few years to enhance security. We are continuing to investigate this issue and will make efforts to ensure it doesn’t happen again. We’re also working to identify affected users.
Issue resolved.
For more information or to obtain WYZE products:
(347)433-6873